TERMS AND CONDITIONS 2024
1. Conditions of registration and payment of the sold
Registration for any of our tours implies acceptance of our terms and conditions.
No reservation will be considered without payment in full.
– Receipt of payment implies reservation to the extent of available places.
– Subsequent bank charges (international transfer fees) are to be paid by the client (varies with each organization, please check with your bank in this regard).
2. In case of cancellation by the client.
In case of cancellation by the client, he/she must inform Hotel Arqueólogo by e-mail to infocontact@travelatin.com.
The amounts paid will be refunded after the following deductions:
Shared service excursions.
– More than 72 hours before the start of the Tour, the deposit will be refunded, minus a 15% handling fee.
– Less than 72 hours before the start of the tour, no refund will be made.
Excursions in private service.
– More than 21 days before departure, the ARQUEOLOGO HOTEL retains 40% of the total value of the stay.
– Between 20 and 10 days prior to departure, the ARQUEOLOGO HOTEL retains 50% of the total value of the stay.
– Between 9 and 2 days before departure, the ARQUEOLOGO HOTEL retains 70% of the total value of the stay.
– Less than 48 hours before the start of the tour, there will be no refund.
Machu Picchu Excursions
– More than 21 days before the start of the tour, the ARQUEOLOGO HOTEL retains 30% of the total value of the tour.
– Less than 19 days before the start of the tour, you are not entitled to any refund.
Services
– The services offered by Hotel Arqueólogo do not allow changes or cancellations.
The cost of bank transactions will also be your responsibility.
In case of no show on the day of departure or interruption of the trip by the client (for any reason) no reimbursement is allowed.
Machu Picchu tickets are non-refundable and non-modifiable. Once booked and issued, no refund will be possible (cancellation condition). In addition, for train tickets and tickets to Machu Picchu no changes of name, date of travel or passport number will be allowed.
If the group is reduced due to cancellation of the trip by one or more participants:
The cancellation conditions set forth above will apply to each participant who cancels his/her trip. Also, for other participants, the cost of the trip per person may increase if the price per person is calculated based on the number of participants.
4. Cancellation by HOTEL ARQUEOLOGO.
The cancellation of the MACHU PICCHU visit by HOTEL ARQUEOLOGO due to lack of train ticket or entrance ticket to Machu Pichu will be refunded 100% of the price paid.
We will propose you a rescheduling before cancelling your service.
In the case of a cancellation by us due to force majeure (ex: social or political disturbances that would not allow to guarantee the minimum security conditions), the full deposit will be paid except bank charges and non-refundable expenses incurred by ARQUEOLOGO HOTEL, upon presentation of receipts (train ticket to Machu Picchu, entrance to Machu Picchu).
5. Program changes and force majeure
For justified reasons (especially social movements, meteorological phenomena, natural disasters, passenger safety…) the ARQUEOLOGO HOTEL reserves the right to modify transportation, accommodation and itinerary.
The ARQUEOLOGO HOTEL is not responsible for the consequences caused by any of the following alterations: airport closures, weather conditions, natural disasters or other reasons, such as flight delays, political situations of war, strike, plane changes or other circumstances of force majeure. The additional costs generated by this type of alteration are for the customer.
6. Formalities
You are obliged to comply with local customs, passport and vaccination regulations. Hotel Arqueólogo cannot be held responsible for the consequences of non-compliance with any formalities.
Have a good trip!
The HOTEL ARQUEOLOGO TEAM